Shipping policy
Mint Creek Shipping Policy
Effective date: August 14, 2026
Thank you for shopping with Mint Creek. The following policy explains how orders are processed, shipped, and delivered.
ORDER PROCESSING
Orders are typically processed within 1–3 business days, excluding weekends and federal holidays.
During product launches, promotional periods, holidays, or periods of unusually high order volume, processing may take longer. If a significant delay affects your order, we’ll contact you using the email address provided at checkout.
Once an order enters fulfillment, we may be unable to change or cancel it. Please review your order and shipping information carefully before completing your purchase.
SHIPPING DESTINATIONS
Mint Creek currently ships within the United States. We do not offer international shipping at this time.
SHIPPING RATES
Available shipping methods and rates are displayed at checkout based on the destination, package weight, and selected delivery service.
Any free-shipping offer will be subject to the terms displayed at checkout or stated in the applicable promotion. Unless otherwise indicated, free-shipping thresholds are calculated after discounts and before taxes.
ESTIMATED DELIVERY
Standard domestic delivery generally takes 2–7 business days after an order has been processed and transferred to the carrier.
Delivery dates shown at checkout or provided through tracking are estimates and are not guaranteed. Carrier delays, severe weather, service interruptions, holidays, and other circumstances outside Mint Creek’s control may affect delivery.
Processing time and carrier transit time are separate. Selecting an expedited shipping service, when available, shortens the carrier’s estimated transit time but does not eliminate order-processing time.
ORDER TRACKING
When your order ships, you’ll receive a confirmation email containing tracking information. Tracking activity may take up to 48 hours to appear after the shipping label is created.
If you have not received a shipping confirmation after the applicable processing period, please check your spam or promotions folder before contacting us at atelier.mintcreek@gmail.com.
ADDRESS ACCURACY AND CHANGES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us as soon as possible at atelier.mintcreek@gmail.com. We’ll make reasonable efforts to update the address, but changes cannot be guaranteed once an order enters fulfillment or has been transferred to the carrier.
Mint Creek is not responsible for delays, losses, or additional expenses resulting from an incorrect, incomplete, or undeliverable address provided by the customer.
If an order is returned to us because of an incorrect address, refused delivery, or failure to collect the package, we’ll contact you about available options. Additional shipping charges may apply before the order is resent. If a refund is requested and approved, original shipping charges are nonrefundable.
MULTIPLE PACKAGES
Orders containing multiple products may occasionally arrive in separate packages. If your order is divided into multiple shipments, you may receive more than one shipping confirmation or tracking number. You will not be charged additional shipping solely because we divide an order into multiple packages.
DELIVERY ISSUES
If tracking shows that your package is delayed or has stopped updating, contact us at atelier.mintcreek@gmail.com. We’ll help review the tracking information and, when appropriate, assist with initiating a carrier inquiry.
Please allow carriers a reasonable amount of time to complete delivery or resolve an active delay. Carrier investigations and claim decisions remain subject to the carrier’s procedures and timelines.
PACKAGES MARKED DELIVERED
If tracking shows that your package was delivered but you cannot locate it:
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Confirm that the shipping address on your order is correct.
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Check around the delivery location, including porches, garages, parcel lockers, side doors, and other secure areas.
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Ask household members, neighbors, building staff, or your local carrier whether they accepted or relocated the package.
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Allow up to two business days, as some carriers mark packages delivered shortly before their actual arrival.
If the package is still missing after completing these steps, contact us at atelier.mintcreek@gmail.com. We’ll review the circumstances and assist with the appropriate next steps. Replacement or refund eligibility will be determined based on the available tracking information, carrier findings, and the circumstances of the shipment.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly at atelier.mintcreek@gmail.com with your order number and clear photographs of the item and packaging.
We’ll evaluate the issue and make it right when the claim is approved. Approved claims involving damaged, defective, or incorrect items will not incur return-shipping charges.
RETURNS
Shipping-related return terms are governed by our Return and Refund Policy:
https://mintcreek.co/policies/refund-policy
Eligible returns must be requested within 14 days of delivery. When Mint Creek provides a prepaid return label for an eligible domestic return, a flat $6.95 return-shipping fee will be deducted from the refund.
The return-shipping fee is waived for approved claims involving damaged, defective, or incorrect items. Original shipping charges are nonrefundable unless required by law.
CONTACT US
Questions about shipping or delivery may be sent to:
Mint Creek
Email: atelier.mintcreek@gmail.com
Website: https://mintcreek.co